Frequently Asked Questions
Everything you need to know about your Twin Treats shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn garments with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Twin Treats accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.
Are your materials ethically sourced?
Quality and ethics are our priorities. We partner only with manufacturers who adhere to fair labor practices and utilize sustainable fabrics whenever possible.